MDG188 Privacy Policy – Personal Data Protection for Members of Malaysia's Platform

MDG188 is an online casino and Sports Betting platform operating in Malaysia and serving Malaysian users. We understand that your personal data belongs entirely to you, and the trust you place in MDG188 to handle that information is something we take very seriously.

This Privacy Policy has been prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly explains: what personal data we collect, why we need it, how we use it, with whom we may share it under certain circumstances, and your rights as a data subject.

MDG188 is committed to ensuring that all personal data we handle is processed in a lawful, fair, and transparent manner — in line with the core principles of Malaysia's PDPA and international best practices in data protection. We continuously invest in our security infrastructure and internal processes to keep your data safe in our care.

MDG188 only collects personal data that is genuinely necessary to deliver our platform services safely and effectively. Our data collection principle is "minimum necessary" — we do not collect data that is unrelated to our service purposes.

2.1 Identity & Account Data

• Full name as stated on your Malaysian identity card or passport
• Date of birth for age verification (18+ only)
• Malaysian identity card number (MyKad) or passport number
• Username and password (stored in hashed form — not as plain text)
• Photo or copy of identity document for the KYC (Know Your Customer) process

2.2 Contact Data

• Active email address
• An active Malaysian mobile number
• Malaysian residential address (including state and postcode)

2.3 Financial & Transaction Data

• Digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) — linked account number only, never your password
• Malaysian bank account information for FPX (Maybank2u, CIMB Clicks) — for ownership verification purposes only
• Registered DuitNow number
• Transaction history for deposits and withdrawals on the MDG188 platform

2.4 Usage & Technical Data

• IP address and general location information (state/city, not your exact address)
• Device type, operating system, and web browser used
• In-platform activity logs (games played, session duration, bets placed)
• Cookie data and similar tracking technologies (refer to Section 7)

MDG188 collects your personal data through several different channels. We ensure every data collection channel is protected to the highest security standards.

3.1 Directly from You

Direct collection occurs when you actively provide information to us, including:

• Completing the MDG188 account registration form
• Completing the identity verification (KYC) process
• Reach our support team via live chat, email, or WhatsApp
• Completing a feedback form or survey
• Sign up to receive promotional notifications and exclusive offers from MDG188

3.2 Automatically

Some technical data is collected automatically when you use the MDG188 platform, via cookies, server logs, and similar technologies. This includes your IP address, device information, and general usage patterns. This data is essential for account security and platform performance optimisation.

3.3 From Legitimate Third-Party Sources

In certain circumstances, MDG188 may receive data from legitimate third parties, such as identity verification service providers, payment providers (for transaction verification), and fraud prevention agencies. All such third-party data sharing is conducted within the framework of strict data protection agreements.

MDG188 uses collected personal data only for lawful purposes directly related to the delivery of our platform services. We do not use your data for any undisclosed purpose without your prior consent.

MDG188 do not sell your personal data to any third party for their own commercial purposes. However, under certain circumstances, we may share your data with the following parties:

5.1 Trusted Service Providers

MDG188 works with third-party service providers that help us operate the platform, including server infrastructure providers, Malaysian payment service providers (such as FPX, Touch 'n Go, GrabPay, Boost, and ShopeePay), KYC service providers, and customer support service providers. All such providers are bound by strict confidentiality and data protection agreements.

5.2 Game Providers

Third-party game providers offering their games on the MDG188 platform may receive the minimum data necessary to operate those games, such as an anonymised player ID. These providers are bound by strict data protection agreements with MDG188.

5.3 Competent Regulatory Authorities

MDG188 may disclose personal data to Malaysian government authorities or relevant regulatory bodies where required to do so by law, court order, or a lawful request from a law enforcement agency. In such cases, we will notify you to the extent permitted by law.

The security of your personal data is MDG188's highest priority. We employ multiple layers of technical and organisational protection to safeguard your data against unauthorised access, loss, destruction, or disclosure.

6.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and MDG188's servers is encrypted using TLS 1.3
• Encrypted Database: Stored personal data is encrypted using AES-256 at rest
• Hashed Passwords: Your password is stored using a strong cryptographic hashing algorithm — we ourselves cannot read your password in its original form
• Two-Factor Authentication: 2FA is available on all MDG188 accounts as an added layer of security
• Continuous Monitoring: MDG188's security systems automatically monitor suspicious activity 24/7

6.2 Data Retention Period

MDG188 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy:

• Active account data: For as long as your account remains active
• Closed account data: Minimum 7 years for compliance with Malaysia's Anti-Money Laundering (AML) regulations
• Financial transaction logs: Minimum 7 years in accordance with Malaysian financial regulatory requirements
• Customer service data: 3 years from the date of last interaction
• Marketing data (with consent): Until you withdraw your consent

MDG188 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain account security, and understand overall usage patterns. Cookies are small text files stored on your device by your web browser.

7.1 Types of Cookies We Use

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the MDG188 platform and you may not be able to log in properly.

As an MDG188 member and data subject under Malaysia's PDPA, you have the following rights concerning your personal data in our care. We are committed to respecting and facilitating the exercise of these rights.

MDG188 strictly prohibits use of the platform by anyone under the age of 18. Our platform is intended for adults only, and we do not knowingly collect or process the personal data of children or minors.

Should MDG188 discover that we have inadvertently collected personal data from anyone under the age of 18, we will take immediate steps to delete that information and close the associated account. Parents or guardians who become aware that a child under their care has registered an MDG188 account are urged to contact us immediately at support@mdg188.ws.

MDG188 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any material amendments will be communicated to you via your registered email or through a prominent notice on the platform at least 14 days before the changes take effect.

We encourage you to review this page periodically. The "Updated" date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the MDG188 platform following any policy changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way MDG188 handles your personal data, please reach out to us through the following channels:

• Privacy Email: support@mdg188.ws (subject: "Data Privacy Enquiry")
• Live Chat: Available 24/7 on the MDG188 platform
• Guaranteed Response Time: Within 21 working days for formal requests; within 5 minutes via live chat

For general enquiries regarding personal data protection in Malaysia, you may also refer to the Department of Personal Data Protection under the Ministry of Communications and Digital.